First we have an initial chat on the phone for about 15 or 20 minutes to make sure there is good reason for us to work together--that there is a good initial fit--my making sure that I can help you achieve your outcomes with a high degree of certainty. If that is the case, then we schedule a complimentary exploratory session. In that session we go into greater detail about what you want to achieve or resolve.
If this is for you personally, then we meet one-on-one. If it is something broader, could be on site at your company, and there may be some additional steps, but usually it is a pretty engaged and engaging process.
I then tell you very directly which outcomes I have certainty you can, in fact, achieve through the process--and I am equally as direct about what is not my area of expertise. Next, I explain my approach and how specifically I will assist you in achieving your outcomes.
At that point, we review an agreement [which has a full explantion of fees] and choose to work together--or we choose not to.
Either way, at that point, a choice is made based on our sense of whether it is a good fit us both--or not.
Pretty straightforward.
There may be a couple of additional steps in between in the case of you wanting training for your employees or the scope is larger, but you get the general idea, I trust.
As previously mentioned, I also have a limited number of spots available for "coaching" so I carefully interview my prospective clients. You will increase your footprint in the world as a result of our working together. I bear a strong responsibility to be certain that footprint is one that leaves a positive mark on the landscape. I take this very seriously.